| This vacation was well worth it,a great value for our money.the resort was clean and the room very comfortable.we only had one problem and it was getting a reservation for the resturants,we were told there was no availability till our last night there.when we went to check at the resturant,it was half empty,and we were told the computer makes the reservation.but other then this would definitly return to this resort ....
Jeffrey Webb 06/17/2008
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| Here is a review of our Mexico trip the week of June 1 to the Grand Sunset Princess Resort in Play Del Carmen. Our transportation from the resort to the hotel was quick and smooth since the van only had passengers that were going to our resort. The room was very nice and kept very clean all week. The pools and the beach were wonderful and just beautiful. Our disappointment was with the food. Yuck! It was cold, repetitive and bland! They also did not have any kind of food service near the beach. The staff were friendly and hard workers but we felt that they were understaffed for a resort of that size. We were happy with the service from Travel Mart. We had a problem downloading our documents but when I called they said they would send them to me and I received them shortly thereafter. We did feel that the price was good and we will be using your travel services in the future. Looking forward to our next trip with you! Thanks Carla and John from Ohio 06/16/2008
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| Thank you for the "welcome home"! We had a great time in Cancun! I was a little apprehensive booking something totally online because I always like to be able to actually talk to someone. However, my experience with your company was great!!! Everything that was booked/promised was delivered and it was extremely easy! I will definitely use your company again! Thanks for everything!!
Shelly 06/16/2008
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| Thanks Beth! Will be in touch with you! We generally go on 2 trips together per year...my husband and myself (50's)...love the DR....plus I go on one girlfriend getaway usually in December which is the Iberostar Dominicana hotel I was looking at and still am looking at. The reason is we stayed at the Iberostar Costa Dorada in Puerto Plata last October and were very impressed with the service! We have been to the DR 3X, just got back from the Majestic and also stayed in a Barcelo Palace, not as nice. We are going on our first trip to Mexico in November, thru Apple, and staying at the Grand Sunset Princess. We are easy going, love traveling and always make friends with the employees because we treat people well, the same way we would want to be treated. My husband is a construction worker and I work in a hospital cancer center so we really enjoy our vacations and appreciate the fact that we can afford to go. Our daughter is a stude nt in NYC so we are on a tight budget but I always look for sales!
I think this is the beginning of a long travel relationship! You've gotten rave reviews on Trip Advisor! Will be in touch soon with my dates! Please put me on your email list for upcoming specials! Your new friends,
Ray and Leslie Peters 06/11/2008
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| This was our first trip with your company and I can tell you we were very pleased. Prior to our trip my husband and I were reading reviews of the hotel that were not favorable. I was a little concerned but knew that we would have fun regardless. I was told by the Vacation Mart travel agent to call if we were not satisfied with the accommodations and they would move us. I can tell you there was no reason to call. The resort was wonderful and we enjoyed every moment of our vacation. I would certainly book future vacations with you. Thanks for making our vacation great!
Run Dorse 06/10/2008
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| Just wanted to drop a line to let you know that everything went perfectly fine with our vacation booked through Vacation Travel Mart. I was a bit hesitant not having heard of your company and always tend to book with a better known company, but your prices were the best! We had no problems with the transfers to and from our resort, the Majestic Colonial in Punta Cana, and got the room location that we requested. Your site will be one I definitely will include when looking for our next vacation...and will highly recommend you to our friends and family. Thank you for the great service...and absolutely the best price! AB - Norwood, MA 06/08/2008
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| It was absolutely wonderful. Excellent. On a scale from 1 - 10 I give it a 9 especially for the price I paid. Will be checking your website all the time and please send me specials. Thanks. 06/02/2008
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| Our first time in Punta Cana, D.R. and we had such a great time. The resort and service was excellent because everyone was very friendly and treated us like VIP. We will definitely buy from you again and recommend to friends and family. Thank you vacation travel mart for a wonderful vacation package deal. Ariel & Jessie 05/30/2008
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| Hey Had a great time. Nice resort, good food and service. Thanks for every thing. Steve & Jodi 05/26/2008
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| I just wanted to let you know that my husband and I had a great time on our trip. Beth is always very helpful and I will always deal with her. This was our second time at the Bavaro Princess and everything was just great. This time we went to a resturant at one the of the Princess hotels. It was called LaPetit Fondue. It was great. Was such a cute idea for a resturant. 02/01/2008
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| Hi we really enjoy our vacation in Mexico the hotel and your company was really great , this is our second trip with your company and we are very happy to used your services. I recommended to every one to travel with you company and hotels. let me say thank you for your cooperation. Edgar Ramirez 02/01/2008
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| A belated thank you for the great service and lowest prices that vacation travel mart has provided my wife and I for the second time in three years and we will be using your services again in the future. Your prices to the carribean simply can't be touched by anyone else. Joe C./Massachusetts 01/15/2008
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| Thank you very much for such a wonderful vacation! The hotel was excellent, the service was excellent and I am recommending to use vacmart to all my friends. I am happy so I found you on an internet. Thank you.again! John Dean 12/20/2007
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| Hi,
Once again we had a wonderful trip to the Dominican Republic. This was our 8th visit and like all the others there was no problem. I coordinated the trip for four couples and was given expert help from Maritza. She worked with me to make sure everything was taken care of. She also helped my daughter and her husband vacation on another part of the island. I have researched and found that your prices are as good if not better than other companies. Thank you.
Royal Doughty 12/17/2007
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| Dear Beth, Thank you so much for being my travel agent again. You had a fabulous time in Iberostar Hacienda Dominicus. This is our 5th time at the resort and I would highly recommend it. We highly appreciate the amazing deal you gave us and our friends, it was just unbeatable. I will definitely use your service next year and highly recommend your company to my friends. Sincerely, Nelly Konfino 12/15/2007
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| We had a great trip. We were somewhat dubious about the claim that the trip price was all inclusive including alcohol, but it was. The only thing we had to pay for was to have a safe in our room; two dollars a day. The sand beaches went on for many miles. We walked the beach every morning--one hour out and an hour back and never ran out of gorgeous beach. Even though the resort is large, we never seemed to see many people. Service was impeccable and food was wonderful. We very likely will rebook for next year at the same resort.
Jim and Debra Vascik 12/05/2007
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| Hi Beth,
I am the "other half" of Michael Foley and I wanted to send you a personal thank you for everything you have done for us. For several years now, you have always made great vacations possible. On our latest trip, I can't tell you how amazing it was to come back to our room and have a message from you asking how things were. Thank you so much! I also wanted to let you know how much I appreciate your personal attention year after year and for putting up with us. As someone who works everyday with customers, I know the value of what you do and your work is truly excellent. Thanks again, Cyndie P.S. I really like your blog! 11/30/2007
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| Maritza,
Just wanted to let you know that the trip to Aruba was very nice.. The RIU I though was the best hotel on the Island and had the best beach front. It was very clean and the food was great. The weather was beautiful the whole time we were there...
The water was a little cooler than the Punta Cana or Mexico but not a big issue.
The hotel staff was very friendly and we would recommend the RIU to any of your clients.
The only negative was most of the rooms have double beds that are put together and kept moving. We were able to get a King size bed which was nice. It was a little hard but if you wanted you could request a pillow top...
Alex 11/14/2007
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| Had a good time and everything worked smoothly.Will use your services again in the future.
Donald 11/14/2007
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| Jaques, Thank you for your e-mail following up on our recent trip to Cancun. We had a great time thanks to Anna.She was very informative and detail oriented. I have serious issues with motion sickness and Anna even went the extra mile to make sure our plane reservations allow me to minimize my challanges. THANKS Anna!!! We met other people on our trip that had some trouble with their travel agents and all we kept doing was complimentimg Vacation travel Mart. This was our first experience using your company and we will definately use vacation travel mart again. Thank you Anne MacLaurin 10/25/2007
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| My husband, Dan, and I recently returned from a Vacation Travel Mart trip. We were thrilled with the vacation. Our traveling companions, Cregg and Judy Moss, also enjoyed the vacation which Beth helped us prepare. We traveled the Wednesday after Labor Day and we were concerned with a hurricane a few days before. Beth reassured us. All flights were as expected. The Riu Caribe and their staff were friendly and accommodating. We are planning a return trip in June, 2008, and will definitely contact Vacation Travel Mart and Beth. Thank you. Patsy Russell 09/22/2007
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| We purchased an all inclusive package for after Labor Day travel from Vacation Travel Mart. We were thrilled with the results. Beth reassured us that our best interests were at heart as we watched a hurricane travel toward the Yucatan. Our flights were on time. The staff at the Riu Caribe was exceptional. We enjoyed the trip so much we plan to return in June, 2008. We will enlist Beth's assistance. Thank you.
Patsy and Dan Russell 09/22/2007
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| Hi Jacques: I would like to take this opportunity to thanks maritsa for all her help. The resort was beautiful,the food was good,the service was ok. The weather was great. We got sick for 4 days with stomach virus. The beach was clean and the water was warm and clear.the resort is top of the line. My husband and I were planning to go back next year with family and friends.Thankyou again for all you help. Carmen Pina 09/17/2007
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| hello!
I have to say that this is the second time you guys have made our vacation fabulous! Service was excellent while trying to book the trip and the staff very helpful and informative. Ground transfer arrangements were great as well as hotel reservations and flight booking. I cant say i can really complain about anything. The only thing i can suggest is that maybe you can have a map of the destinations so that we as the consumer can get a slight idea of where our hotel options are and where areas of interest maybe within the destination. i feel like sometimes it is difficult to choose where to stay due to the fact that the area may be a completely new territory.i hope this helps!
Thanks again and i hope to work with vacmart again in the near future! Avani 09/12/2007
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| I recently returned from a vacation at the Majestic Colonial Resort in Punta Cana. I booked the vacation thru Vacation Travel Mart. This was truly the best vacation I have been on to date. The resort is beautiful and the staff at Vacation Travel Mart was a pleasure to deal with. All my questions were answered quickly and there were no issues with any part of my vacation. Thank You again for all your assistance in making this a wonderful vacation.
T Corbett 09/11/2007
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| Dear Beth,
I just want to take a minute to thank you for arranging our family's trip to the Majestic Colonial in Punta Cana. We returned on Sunday with many worried family members because of Hurricane Dean but we were fine at the Majestic. We had quite a bit of wind and rain in the morning but then it just drizzled on and off during the rest of the day. Of course, the beach was banned, but we hung out in the pool and even watched a wedding taking place in the gazebo in the late afternoon.
We would highly recommend the Majestic and Vacation Travel Mart. Our transfers with Turinter were fine and the hotel is "to die for". It is gorgeous and the people are wonderful there. We were accommidated with connecting suites, which worked out perfectly, overlooking the pool. The rooms were always cleaned in a timely fashion, although we did not really spend much time in them. We hung out on the beautiful beach every day and the water was gorgeous. There is some coral offshore which acts as a buffer so the water in front of the hotel is relatively calm. There were plenty of restaurants to choose from and the food was okay to great. The suites are huge and there is ample storage space so you can unpack if you choose to. This was our first experience with an All Inclusive and I loved it!! We did bring money to tip, but I just loved that you could eat and drink and never worry about what it cost. We will definatelyl be returning to the Majestic and will be contacting you in the future to arrange it. Your prices and service can't be beat!!
Best regards,
Susan LaVecchia 08/22/2007
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| Dear Beth, Our trip to Jamaica at the IberoStar Rose Hall was awesome! We would definitely go back there again. The people are sooo friendly and cheerful. Going there, we were able to upgrade to first class, that was such a luxury. Coming back, we couldn't get fc, but we were able to get the first row behind fc, with more leg room. The trip was wonderful and we really enjoyed it. Thanks for your help, Liz 08/21/2007
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| Good Morning,
I would like to take the opportunity to express to you how much I have enjoyed doing business with your company. Cliff Correia was absolutely MAGNIFICENT and has to be the Best Travel Agent I have ever encountered.
My husband and I travel all over the world and we usually do all of our own planning and booking flights and hotels. This year we wanted to try something different and go with an all-inclusive resort. We spent many months researching and planning until we decided on where we wanted to go. Punta Cana became our choice, and fortunately for us I called Vacation Travel Mart and found what I would consider to be the PERFECT TRAVEL AGENT. If all of your agents are like Cliff, other companies will not hold a candle to the customer satisfaction that you provide.
In my company customer satisfaction is our #1 priority. Unfortunately, when we deal with the public its not often that people will take the time to share a good experience or to compliment outstanding performance. On the other hand, we always seem to know when people are not satisfied. Therefore, I am a firm believer anytime I encounter outstanding service by a company or its employees, I take the opportunity to express my satisfaction, and insist that person is recognized for a job well done.
Cliff has been so wonderful throughout this entire process. Even when the trip was booked and we were flying home, we ended up held over in Miami for 24 hours due to storms. I called Cliff from the airport and asked him about where to look for hotels and if there were any areas to avoid. (Per his suggestion when we booked our trip, we purchased the travel insurance).
Cliff provided me with some phone numbers and possible areas to look in. He told me to keep him posted on the status of our flight and to call him if we had any problems or needed any further assistance. We ended up staying in South Beach, spent the day on the beach and flew out that evening. Cliff actually took the time to call and check on us to make sure we made it home.
Once home, we called the insurance company and we have our claim submitted. We received a letter from them this week stating that they would need a letter of verification. American Airlines told us they do not provide such things. I called Cliff and have been keeping him ccd on my emails to the insurance company. He told me that if there is anything your company can do to assist that he would be happy to get his supervisor involved. It has not come to that yet, but he stills checks on me to make sure that things are going along just fine.
I have to say that Cliff has a lifetime customer for as long as wants one. Todd and I have decided that this trip is going to be the first of many, as long as your company can take us there, Vacation Travel Mart will be our first choice. Since the return of our trip the daily work life has taken over. I am in the process of writing some reviews of this trip and the entire experience. I plan to post on several sites. I will be sure to include you on the email once everything is written. So that you can all enjoy reading about one of the best trips ever taken.
Please give Cliff a big pat on the back for us. Where Im from we say hug his neck and give him a kiss on the cheek. Of course I dont know how all of you would feel about that so pat his back for me and tell him that hes done a FANTASTIC job, and this customer could not be more satisfied!
May your company be blessed with more employees like Mr. Cliff Correia. To have staff that is conscientious and thoughtful is a credit to your company.
Have a wonderful day! Jeanie and Todd Andrews 08/10/2007
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| Good afternoon!
I realize that it has been a few months since my vacation, but I wanted to respond to this message after I was cleaning my email's in-box.
The Vacation Travel Mart was an absolute joy to deal with: your staff was friendly, courteous, polite, accurate, and responsive. I did a good deal of research to try to find the best value for my vacation dollar, and your prices could not be beat. Making the reservation was a simple process and the electronic documents I received were accurate and accepted with no problems.
My hotel--the Punta Cana Grand--was a delightful place to spend a week on R&R after finishing out a challenging fiscal year. While I have seen more luxurious properties, I have no doubt that I made the right choice and chose a hotel that offered excellent food, an inviting beach, enjoyable entertainment, and beautiful surroundings--all for a surprisingly affordable price.
My compliments to all, and I look forward to doing business with you again.
Yours,
Michael Zarkin Burke, Virginia 02/12/2007
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| Hola: First of all, thank you very very much for your help in emailing Anna on our behalf. We got upgraded into Bldg. 7 with a jacuzzi!!!!!!! Plus we loved the Punta Cana Grand. Some of the best food we have had in our 7 trips.. Again thank you so much.
Mike Foley 02/07/2007
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| Hello Jacques,
I would like to thank you and especially Maritza for arranging our trip to Cancun. We stayed at the Riu Cancun and the price was unbeatable. Everything was wonderful and above our expectations. The weather wasn't that great but the hotel and fun time spent made up for it. This is our 2nd and definitely not the last booking with vacmart. As a matter of fact I've just contacted Maritza for another booking. She always takes the time to answer all my questions and makes sure to provide us with a vacation tailored to what we are looking for. Please keep up the fabulous work and again thank you for continuing to provide a service that is very hard to come by.
Your friends, Rabab Abdalla, and Alex Lopez 01/22/2007
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| This is the third time we have used your services and we have been very pleased with your service everytime. All the paperwork and details were handled very professionally and promptly and we have never run into any problems. In fact, I have recommended your services to several of my friends. (In fact, the latest was just yesterday).
This time we went to the Catalonia Bavaro and we very pleased with the resort. The beach is absolutely beautiful and the pool area is very nice. Because of its shape, you can find a cozy, secluded spot no matter how many people were there. The food in the buffet was consistently good and the specialty restaurants we visited were also good. The people were very friendly and helpful and the whole atmosphere was laid back and relaxing. We would definitely recommend this resort to others.
We had previously gone to Jack Tar Village at Puerto Plata which was also very nice and which we would also recommend. The other trip was not quite as pleasant. We went to the Santana Beach Resort and we very disappointed with the quality of the water in the bay. It was so polluted when we were there that no one was able to go into the water at all. The pool was fine though, so we spent most of our time there. Unfortunately, the food was rather disappointing. It was very bland and there wasn't much of a variety and the specialty restaurants weren't much better than the buffet. In addition, they apparently don't do any mosquito control on the grounds and everyone was covered with bites. I can see why the current price was is so low. Even at the cut rate prices that are shown now, I wouldn't go back there again. It's really too bad, because the facility itself is lovely and if the bay wasn't so polluted, it would be a great place to swim. 12/20/2006
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| This is the 7th year we've used your company. Six of the seven years to the same resort. Each trip was a pleasure. From the time we left Boston to the time we returned, everything was as expected. There has never been a glitch and the price was truly all inclusive. We have talked so much about the company that four of our friends join us each year.
Royal and Carole Doughty 12/14/2006
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| We booked a trip to Punta Cana and stayed at the Punta Cana Grand through vacmart.com. We were extremely pleased with every aspect of the process with vacmart and the trip. The best part was that there were truly no hidden costs. Everything truly was included, even tips and ground transportation....and the price simply could not be beat. I will definitely be booking with vacmart again, and would highly recommend them to anyone. Jeff Sherman Salisbury, MD 12/10/2006
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| As being our first experience with your company and with an all inclusive trip, my husband and I were overjoyed with the wonderful experience that we had. From the service of transfers from the airport to our resort, to the numerous resort accommodations, we were tickled pink with everything. We felt like royalty and could not have asked for anything more. We look forward to working with you again in the future, as time permits for another trip.
Thank you,
Marshah Lepianka 11/29/2006
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